Refund policy

At Jowelle, each piece is crafted with care and quality in mind. We want you to absolutely love your purchase!

Returns:
We do not accept returns on any items. All sales are final.

Exchanges:
If you received the wrong item or wish to exchange your order for a different piece, exchanges are accepted within 14 days of receiving your order.
To be eligible for an exchange:

• The item must be unused, unworn, and in its original packaging.

• Proof of purchase (order number or receipt) must be provided.

How to request an exchange:
Please contact us at [shopjowelle@gmail.com] within 14 days of receiving your order. Once your exchange is approved, we’ll provide you with instructions for returning the item and sending out your replacement.

Please note:

• Customers are responsible for shipping costs associated with exchanges.

• We are not responsible for items lost or damaged in transit.

Thank you for understanding and supporting our small business 💛